Refund & Cancellation Policy

All offerings made on this website (seva, jyoti, Vidya Daan, Top Bhakt, donations and bookings) are voluntary religious offerings and are non-refundable. Please check the amount and details carefully before paying.

• Payment errors: if you are charged twice, charged more than the amount shown, or money is debited but no Seva ID is issued, the extra or unmatched amount is refunded to the original payment method. Most such cases are detected and settled automatically. If not, email contact@hilltopdurgamatamandir.in with your payment reference. Refunds typically reach the original payment method within 5–7 working days after they are initiated (bank timelines vary).
• Service not provided by the temple: if the temple is unable to provide a booked service (for example Occasion Prasad, or a scheduled havan or visit), we will first offer to reschedule. If rescheduling is not possible, the amount is refunded.

• Change of mind.
• A wrong amount entered by the devotee.
• A visit or booking missed by the devotee.

We do not make cash refunds for online payments.

You can find your Seva ID in Track My Seva.

Hilltop Bahuudeshiya Seva Mandal Trust, Seminary Hills, Nagpur, Maharashtra. For a payment error or a service we could not provide, email contact@hilltopdurgamatamandir.in.